Supports

Frequently Asked Questions


There are various situations in each business so would be unfair to set a standard pricing to fit all types of merchants. However, we are willing to provide the competitive pricing for everyone, which create a tailored plan after taking a consultative approach.
Yes for sure. Our professional tech team will find the suitable solutions for all merchants, as best they can. In the rare event that we cannot integrate with your existing equipment, our tech team will discuss with you for drawing the most adaptable alternative.
Yes, we do provide a mobile processing system which allows advanced inner options to suit any applications.
OneTransact is a Payment Service Provider that enables businesses to accept credit and debit card payment securely. Mostly, the payment methods will depends on the type and elements of your company.
When you submit your payment details, OneTransact payment service will process after fraud screening and return the final payment result (succeed or failed) by email and or sms.
Usually, online transactions will take few seconds to process and be confirmed.
Yes, you can raise the requests about submitting the transactions at once when you apply our payment solution service.
The deposit timelines will vary depending on a few factors, such as what bank you have chosen, what country you does transition, or any special requests.

You can access to several different types reports when you check in OneTransact Account.

  • Pending Transactions Report – Displays transactions that are currently being processed.
  • Completed Transactions Report – Displays transactions that have been processed by designated month, down to specific period and time frame.
  • Advanced Transaction Report – Fully customizable report that allows you to see all transactions in any 31-day period and beyond; and any track changes to your account profile.
  • Annual Fee Summary – Summarizes your account activity and all fees paid and payable to OneTransact.

Please request a consultation by email: form based question page our customer service team will follow your requests to provide relevant information when you first signing up with us.

Email our customer service team and we will provide a cancellation form to you. We will cancel your account when we received your completed cancellation form.

Our gateway fully supports refund and the difference will be reflected on each settlements.



We are always compiling the supports page to provide answers to account for any questions we have experienced and if you don’t find any answers to your specific questions please contact us directly:

Form based questions similar to previous format:

Existing merchants will have direct and dedicated communication method to contact us 24/7.

Complaints and opinion ( We welcome any comments and any opinions - please send directly to comments@onetransact.com - all information will be treated in the utmost care and security.)